If you think that the fact i have not written anything in the past week was because things were solved with Virgin Mobile, then you have a big mistake, its just getting more complicated more interesting and extremely more stupid. Virgin Mobile is reaching and unbelieveable levels of incompetency and horrible service.

 


After a month and a half I was fed up with Virgin not solving my problem (a Very limited "Unlimited"  internet access) and ask my friend, a respected journalist to contact Virgin. As a good journalist she didn’t go to the support or the client service she contacted to the press office telling them she is making a story about it. What a surprise it took two hours (2 hours !!) to fix what they failed for a month and a half.

So I finally had unlimited access, for exactly a week and a half !!

One day i tried to access the Internet, using the phone’s browser and got a page by Orange saying “you don’t have enough credit to perform this operation”. Since when an “Unlimited” account need credit ?

I e-mailed the support and they answered that i am not the only one that have this problem and their technical team is working very hard to find the solution (the same technical team that works a month and a half to find the solution on the last problem).

In the past week i kept receiving mails from them “sorry we are still working on the problem” and an hour ago i got the final email which is the craziest answer i have ever received from anyone:

—

Unfortunately, our technical services did not fix the incident you are facing on your internet access.
Best solution is to subscribe a brand new line as this will be quick and efficient.
As soon as you get this new Virgin Mobile line, we would stop your current one without any charge by a simple call.
One of our customer service representative will be glad to have you at any time from Monday to Saturday
between 9AM to 8PM.
If this solution does solve your problem, just let us know.
—

You see, they want me to get another line !! and that means to start my obligation to their lousy service from the beginning ! And they are not even sure that the problem will be solved !

Their hilarious technical team cannot even figure out what any kid would, Orange (their provider) does not accept Virgin Mobiles account on protocol HTTP (all the rest work).

And their solution is to replace the line get a new number, sure they will not pay for the new business cards or changing all the websites information or letting your friends and family know what the new number is.

I have never in my whole life seen such an incompetency